Privacy Policy

1. Introduction

Welcome to www.ifigrow.com. We are committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your personal data through our website. It applies to all users of the site, including those who are seeking coaching services and coaches who are listed in our directory. By accessing or using our website, you agree to the terms of this Privacy Policy.

2. Information Collection

We collect information to provide better services to all our users. The information we collect helps us tailor our services to your needs, improve our platform, and communicate with you effectively. Here are the types of information we gather:

2.1 Personal Identification Information:

• During Registration: When you sign up for an account on www.ifigrow.com, we ask for personal information like your name, email address, and phone number.
• Profile Information: Additional details may be collected to enhance your profile, including professional background, areas of expertise, and coaching preferences.

2.2 Payment Information:

• If you engage in transactions on www.ifigrow.com, we collect transaction information, including payment details, necessary to process your purchases or bookings.

2.3 Technical Data and Usage Information:

• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interaction with our website, preferences, and usage patterns. This includes details like your IP address, browser type, pages visited, and time spent on our site.
• Google Analytics: Our website uses Google Analytics to help us understand how visitors engage with the site. Google Analytics collects information anonymously, reporting website trends without identifying individual visitors.

2.4 Information from Coaches:

• Coaches listed in our directory are asked to provide detailed professional information, including qualifications, certifications, and experience, to ensure a trustworthy and comprehensive coaching directory.

2.5 User Communications:

• When you send email or other communications to www.ifigrow.com, we may retain those communications to process your inquiries, respond to your requests, and improve our services.

We collect information in the following ways:

• Information you give us directly: This includes any information you input on our website or provide to us in any other way.
• Information we get from your use of our services: We collect information about the services you use and how you use them.

3. Use of Information

The information we collect from you may be used in one of the following ways:

• To Personalise Your Experience: Your information helps us to better respond to your individual needs and tailor our offerings.
• To Improve Our Website: We continually strive to improve our website offerings based on the information and feedback we receive from you.
• To Improve Customer Service: Your information helps us to more effectively respond to your customer service requests and support needs.
• To Process Transactions: The information, including personal and payment information, will only be used to process transactions. We do not share this information with outside parties except to the extent necessary to provide the service.
• To Send Periodic Emails: The email address you provide may be used to send you information and updates pertaining to your account, in addition to receiving occasional company news, updates, related product or service information, etc.

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

• Third-Party Services:

  • Google Analytics: As mentioned, we use Google Analytics to understand how our website is being used. Google may use the data collected to contextualize and personalise the ads of its own advertising network.

• Legal Requirements:

  • We may disclose your information if required by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

• Business Transfer:

  • In the event that www.ifigrow.com is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

5. User Rights and Choices

As a user of www.ifigrow.com, you have certain rights and choices regarding the collection, use, and sharing of your personal information:

• Access and Update Your Information: You have the right to access the personal information we hold about you and to request that we update, correct, or delete any information that you believe is inaccurate or incomplete.
• Opt-Out of Communications: You can opt out of receiving future emails from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
• Cookies and Tracking Technologies: You may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our site may then be inaccessible or not function properly.
• Google Analytics Opt-Out: To prevent your data from being used by Google Analytics, Google provides a browser add-on that can be installed, which prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visit activity.

Your rights under data protection laws may include, depending on the jurisdiction, the rights to data access, correction, deletion, portability, and to withdraw consent or to object to certain processing activities. If you wish to exercise any of these rights, please contact us using the contact information provided in this policy.

6. Data Security

The security of your personal information is important to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

• Data Protection Measures: These measures include, but are not limited to, encryption, firewalls, and secure server facilities. Our security policies are reviewed regularly and updated as necessary to ensure our systems are secure and protected against unauthorised access or use.
• Data Breach Procedures: In the unlikely event of a data breach, we will take all necessary steps to minimise the impact and will inform you and any applicable regulators of a breach where we are legally required to do so.

Please be aware, however, that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you and provide our services to you (for example, for as long as you have an account with us or continue to use our services).
• Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period before we can delete them).
• Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation, or regulatory investigations).

We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Therefore, after you delete your information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems for a limited period.

8. International Transfers of Information

www.ifigrow.com operates on a global scale. Therefore, your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction.

If you are located outside the UK and choose to provide information to us, please note that we transfer the data, including personal data, to the UK and process it there.

Your consent to this privacy policy followed by your submission of such information represents your agreement to that transfer.

www.ifigrow.com will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

9. Children’s Privacy

Our Services do not address anyone under the age of 13 (the “Children”). We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Parents and guardians should be aware that while we make every effort to ensure our services are safe and privacy-focused, the responsibility also lies with them to monitor their children’s internet usage and guide them on the safe and responsible use of their personal data online.

10. Changes to the Privacy Policy

We may update our Privacy Policy from time to time to reflect changes to our practices, service offerings, or legal requirements. When we make changes, we will revise the “Last Updated” date at the top of the policy, and in some cases, we may provide more prominent notice (such as adding a statement to our homepage or sending you a notification directly).

We encourage you to review our Privacy Policy periodically for any updates or changes. Your continued use of www.ifigrow.com after any modification to our Privacy Policy will constitute your acceptance of such modification. If we make significant changes that materially alter our privacy practices, we may also seek your consent where legally required.

Understanding and respecting your data privacy rights are paramount to us. If you have any questions or concerns about these changes, please do not hesitate to contact us at the information provided in our Contact Information section.

11. Contact Information

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please contact us at:

Email: team@www.ifigrow.com

We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If, however, you believe that we have not been able to assist with your complaint or concern, you may have the right to make a complaint to the data protection authority of your country of residence.

12. Use of Cookies and Third-Party Analytics

As mentioned earlier, our website uses cookies and third-party analytics services, like Google Analytics, to collect and process data to improve our website and services. This section provides information about how these technologies are used and how users can control their preferences:

• Cookies: We use cookies to enhance your experience on our site, such as keeping you logged in and remembering your preferences. You have the option to disable cookies in your browser settings, but this may affect your ability to use some features of our website.
• Google Analytics: This service helps us understand how visitors interact with our website, allowing us to improve user experience. Google Analytics collects data such as your IP address, browser type, and pages visited. If you prefer not to be tracked by Google Analytics, Google offers an opt-out browser add-on.

For more detailed information on how we use cookies and third-party analytics, and how you can manage your preferences, please visit our Cookie Policy page.